Care Quality Commission
The Care Quality Commission was established in 2009 by the UK government to inspect and regulate all health and social care services in England. This includes services provided by the NHS, local authorities, private companies and voluntary organisations. These inspections involve talking with both service users and staff as well as checking all policies and regulations are up-to-date and met. All organisations are given a star rating, ranging from the lowest 0 (inadequate) through to the highest 3 (excellent). Currently, Crossroads Care Oxfordshire is rated 3 stars. For more information about the work of CQC, visit their website at www.cqc.org.uk
The Crossroads Quality Evaluation Tool (CROQUET) is employed by the Crossroads Association, to ensure all Crossroads Care schemes deliver and maintain the highest level of care. CROQUET has three levels, examining Schemes on Governance, Finance, People, Service and Quality issues, the evaluation tool ensures schemes attain an agreed standard in all aspects of service provision and place the Service User firmly at the centre of any services provided. Having undergone a thorough inspection by CROQUET, we have been awarded all three levels of the CROQUET standards. This means Crossroads Care continues to be an innovative and person-centered service.
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