Crossroads Care Oxfordshire

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Quality Assurance

Our Work

Care Quality Commission

The Care Quality Commission was established in 2009 by the UK government to inspect and regulate all health and social care services in England. This includes services provided by the NHS, local authorities, private companies and voluntary organisations. These inspections involve talking with both service users and staff as well as checking all policies and regulations are up-to-date and met. All organisations are given a star rating, ranging from the lowest 0 (inadequate) through to the highest 3 (excellent). Currently, Crossroads Care Oxfordshire is rated 3 stars. For more information about the work of CQC, visit their website at www.cqc.org.uk

CROQUET
The Crossroads Quality Evaluation Tool (CROQUET) is employed by the Crossroads Association, to ensure all Crossroads Care schemes deliver and maintain the highest level of care. CROQUET has three levels, examining Schemes on Governance, Finance, People, Service and Quality issues, the evaluation tool ensures schemes attain an agreed standard in all aspects of service provision and place the Service User firmly at the centre of any services provided. Having undergone a thorough inspection by CROQUET, we have been awarded all three levels of the CROQUET standards. This means Crossroads Care continues to be an innovative and person-centered service.

Some Recent Comments From Our Service Users

March 2010
Thankyou to… “The lovely Crossroads care team, who made us laugh when we would cry”.
Ms H

9 January 2010
I am writing to thank you and all the others who are involved in looking after D. Without your help I wouldn’t have been able to keep D at home…
Mrs I

7 January 2010
I am writing to let you know how much both R and I appreciated the effort and caring attitude of the Witney branch of Crossroads Care when ministering to R, the service you provided was impeccable.
Mr C

5 January 2010
I am writing to thank you most sincerely for the lovely box of goodies which G brought me before Christmas. I am delighted with the interesting mix of contents and look forward to eating (and drinking!) the contents!
Ms E

4 November 2009
I would like to place on record my sincere thanks for all the great care and help you gave to J prior to her admission to T. It gave me two and a half years of much appreciated support without which I could not have continued coping…
Mr B

23 August 2009
Without your help we would not have been able to look after R at home in the way we did. Both he and all of us appreciated that enormously. I am particularly grateful that you could find carers to start at such short notice… We were so impressed with all the people who helped us they showed immense compassion and understanding and were so skilled and professional…
Ms B

21 July 2009
Crossroads are an excellent organisation…very kind people.
Mr T