At Crossroads we are always striving to make our care person-centred. It is important for us, to treat people as individuals and never presume a lack of capacity: an inability in one activity may not reflect a lack of ability in another. The five principles of the Mental Capacity Act apply to everyone, not only to those of us with some readily apparent injury, or impairment. This is particularly important at the moment, because everybody's response to the Covid pandemic varies - and what makes sense to you, may not make sense to someone else. The five principles of the Mental Capacity Act are:


1) Assume a person has capacity unless proved otherwise.


2) Do not treat people as incapable of making a decision, unless all practicable steps have been taken to help them.


3) A person should not be treated as incapable of making a decision because their decision may seem unwise.


4) Always do things or take decisions for people without capacity in their  best  interests.


5) Before doing something to someone or making a decision on their behalf, consider whether the outcome could be achieved in a less restrictive way.