We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organisations in the event you have a complaint. Please see the section on 'Your rights' for more information.
We are Oxfordshire Crossroads trading as [Crossroads Care Oxford & Crossroads Care West Berkshire]. In order that we can provide care and support services to the people we support we collect and use certain personal information about you.
Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).
As the 'controller' of personal information, we are responsible for how that data is managed. The General Data Protection Regulation ("GDPR"), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.
As the 'controller' of your personal information, we will ensure that the personal information we hold about you is:
If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed, please send an email to firstname.lastname@example.org, write to Crossroads Centre, Harberton Mead, Oxford OX3 0EA or call 01865 260280, if you receive your services in Oxfordshire.
Alternatively please call If you receive your services in the West Berkshire and RBWM area, you can telephone your local office on 01635 30008 or write to Crossroads Care West Berkshire, Broadway house, North Brook Street, Newbury, West Berkshire. RG14 1BA.
Please note when we refer to:
The personal information we collect and use in relation to people who enquire about and use our services
When you enquire about our care and support services and during the course of providing care and support services to you we collect the following personal information when you provide it to us:
We also obtain personal information from other sources such as:
We use your personal information to:
We regularly share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.
We will share personal information with law enforcement or other authorities if required by law. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety.
We will not share, sell or trade your personal information with any other third party.
Crossroads Care reviews all of our data processing on an annual basis to assess if the national data opt-out applies. This is recorded in our Record of Processing Activities. All new processing is assessed to see if the national data opt-out applies.
At this time, we do not share any data for planning and research purposes, for which the national data opt-out would apply. We review this on an annual basis and for any new processing.
Whether information has to be provided by you, and if so why
The provision of your medical, physical or mental condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.
The provision of your name, home address is required so that we can arrange a care worker to attend your home to deliver the services and so that we can invoice you for the fees.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
Reasons we can collect and use your personal information
We rely on the following grounds within the GDPR:
as the lawful basis on which we collect and use your personal data and special category data (such as your health).
We also rely on Article 6(1)(f) of GDPR to process your personal information in pursuit of our legitimate interests, which may include marketing purposes, corporate due diligence and financial modelling, service development and innovation. This will help us to improve the services we already deliver to you and also develop new services to offer you in order to improve your overall wellbeing.
We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:
Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information (as permitted under Article 49 of the GDPR). We will not otherwise transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
To obtain details of these safeguards. Please refer to our data protection Policy.
If you would like further information please contact us (see 'How to contact us' below).
Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals' rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We hope that we can resolve any query or concern you raise about our use of your information.
The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
This privacy notice was published on [21/5/2018]. We may change this privacy notice from time to time, when we do we will inform you [via letter or email].
Do you need extra help?
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see 'How to contact us' above).